How do I contact a customer service representative? Texas Box Office customer service representatives are available by phone at (512) 477-6060 or 1-800-982-BEVO (2386) Monday-Friday from 9 a.m.- 5 p.m. How do I sign in to my account? Sign in to your account using the links below: Longhorns Athletics Texas Performing Arts Frank Erwin Center How do I update my account information? Sign in to your account using the links below: Longhorns Athletics Texas Performing Arts Frank Erwin Center How do I sign up to receive information about presales and special offers? Sign up to Be the First to Know about event announcements, presales and special offers! How much time do I have to complete my ticket order? You are allotted 8 minutes once seats have been selected. Where can I find seating diagrams? Seating diagrams can be found on each venue's website. See a complete list of venues. What are "Best Available" seats? Best Available seats are the best seats currently available for purchase on the ticketing system. If you do not want the tickets selected through Best Available, click the "Release These Tickets" button. What is the difference between general admission and reserved seating? General admission seating can be standing room only or seats that are available on a first-come, first-served basis. Reserved seats have assigned locations. The tickets will include the specific seat location, including section, row and seat number. What are ticket limits? Ticket limits may be put in place on the first day of sales on an event by event basis to prevent individuals from over-purchasing tickets. How do I order accessible tickets? Accessible tickets can be purchased by phone at (512) 477-6060 or 1-800-982-BEVO (2386) and online at TexasBoxOffice.com. You can also request accessible tickets via our online form and a Texas Box Office representative will contact you during regular business hours, Monday-Friday from 9 a.m.-5 p.m. and Saturday from 10 a.m.-4 p.m., as soon as your request is received. This request does not guarantee seats. Orders will be processed on a first-come, first-served basis. Texas Performing Arts Accessible Seating Do children need a ticket to attend an event? All venues have their own policies for age limits. Please check with the venue's box office for more information. Frank Erwin Center box office: (512) 471-7744 or 1-800-982-BEVO (2386) Texas Performing Arts box office: (512) 471-1446 Longhorns Athletics box office: (512) 471-3333 or 1-800-982-BEVO (2386) What are Print at Home tickets? The Print at Home option allows you to receive your tickets as soon as your credit card payment has been processed. The tickets will arrive via email as a PDF attachment. Download Adobe Acrobat Reader for free. I lost the PDF and/or the original email from Texas Box Office that contained the PDF. How do I get another one sent? Sign in to the account used to purchase the tickets. Click on "Re-Issue Ticket" and check the appropriate box. You will receive an email shortly after. Please note, the bar code from the first PDF will become invalid. Be sure to present the correct Print at Home tickets at the door. How long does it take to receive my tickets in the mail? Your purchased tickets should arrive within 7-10 working days of the order date. Please note that they will be mailed to the address of the credit card holder. If you have not received your tickets after 10 working days, please contact us. What is Will Call? Will Call provides you with the option of picking up your purchased tickets at the venue's box office prior to the event. You must present the credit card used to purchase the tickets and a valid photo ID that matches the name on the credit card. Please contact the individual venue box offices for more information. Frank Erwin Center box office: (512) 471-7744 or 1-800-982-BEVO (2386) Texas Performing Arts box office: (512) 471-1446 Longhorns Athletics box office: (512) 471-3333 or 1-800-982-BEVO (2386) Rodeo Austin box office: (512) 919-3000 What methods of payment are accepted by TexasBoxOffice.com? TexasBoxOffice.com: VISA, American Express, Discover and Master Card. Can I purchase tickets with someone else's credit card? No. Texas Box Office only accepts orders from the authorized card holder and the person picking up the tickets must present a valid ID that matches the name on the credit card. How can I avoid extra charges that may occur when ordering tickets? For information regarding facility fees and convenience charges, please contact the individual box offices. Frank Erwin Center box office: (512) 471-7744 or 1-800-982-BEVO (2386) Texas Performing Arts box office: (512) 471-1446 Longhorns Athletics box office: (512) 471-3333 or 1-800-982-BEVO (2386) My computer crashed while ordering tickets. How do I find out if I got the tickets? Please contact us if you are having technical difficulties while ordering your tickets. Our customer service representatives are available Monday-Friday from 10 a.m.-6 p.m. If you are in need of assistance after hours, please contact us via our online form. Do I need to create a separate account to purchase tickets for Longhorns Athletics, Texas Performing Arts, and Frank Erwin Center? Yes. Sign up for an account using the links below: Longhorns Athletics Texas Performing Arts Frank Erwin Center How do I get a refund? Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of original purchase to receive a refund. Cancelled events have a two-year window to get a refund. Ticket buyers may get a refund for postponed events up to the date of the rescheduled event. Refunds will not be given after completion of the rescheduled event. Tickets purchased through TexasBoxOffice.com or by phone through Texas Box Office can mail the tickets to Texas Box Office or bring the tickets to a Texas Box Office representative at the Frank Erwin Center. Please contact us if you have questions. Why can't I buy tickets at Austin-area H-E-B grocery stores anymore? After many successful years, starting Nov. 1, 2016, H-E-B Business Centers will no longer serve as a Texas Box Office ticketing outlet. With online purchasing and the option of print-at-home and mobile tickets becoming the norm, physical ticket outlets are not the most convenient option for customers. Texas Box Office and The University of Texas at Austin would like to thank H-E-B and its loyal customers for their support throughout the years. Full story here. All information is subject to change.
